Fruugo.com Ltd Privacy Policy

Fruugo.com Ltd. ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.fruugo.com (“our site”) you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation 2018 (the “Act”), the data controller is Fruugo.com Ltd. Fountain Street House, Fountain Street, Ulverston, Cumbria, LA12 7EQ, UK. Registration Number: Z1333679

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Our full details are:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


Information we may collect from you

We may collect and process the following data about you:


Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.


Uses made of the information

We use information held about you in the following ways:

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity (b) Contact (c) Profile Performance of a contract with you.
To process and deliver your order, including: managing payments, fees and charges; and managing your queries through our Customer Service team – this may include recording calls to our teams. (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications Performance of a contract with you. We may also use some of the data related to your queries for our legitimate interests of ensuring our customer service quality standards are met.
To collect and recover money owed to us in respect of your order (a) Identity (b) Contact (c) Financial (d) Transaction Necessary for our legitimate interests (to recover debts due to us).
To carry out fraud assessments (a) Identity (b) Contact (c) Financial (d) Transaction (e) Technical Necessary for our legitimate interests of ensuring payments are not fraudulent
To process your purchase of a gift voucher from us (a) Identity (b) Contact (c) Financial (d) Transaction Performance of a contract with you.
To notify you in relation to our legal obligations and documents, including changes to our terms or Privacy Policy (a) Identity (b) Contact (c) Profile Necessary for our legitimate interests of ensuring our customers are updated on these changes.
To help us improve our offering to our customers, including asking you to leave a review or take a survey, or provide customer insights (a) Identity (b) Contact (c) Profile (d) Marketing and Communications Necessary for our legitimate interests (to study how customers use our products/services, to improve our offering to our customers, to develop them and grow our business).
To enable you to partake in a prize draw or competition (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications Performance of a contract with you to fulfil the promotion and run the competition/prize draw. We may also subsequently use your entries for the legitimate interests of understanding our customer base more effectively.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Profile (d) Technical Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
To deliver relevant website content, advertisements and other marketing material to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business to inform our marketing strategy and to improve our offering to you). Please note that where cookies are used for this purpose, this is covered separately by our Cookies Policy.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). Please note that where cookies are used for this purpose, this is covered by our Cookies Policy.
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our products/services and grow our business, and to improve our offering to you).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

We may disclose your personal information to third parties:


International transfers

Some Fruugo retailers are based outside the European Economic Area (EEA). The processing of your personal data for the purposes of fulfilling your product purchase may involve a transfer of data outside the EEA or countries deemed to provide an adequate level of protection for personal data by the European Commission.

Please see below a list of countries in which Fruugo retailers are currently located:


Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination inside the European Economic Area ("EEA"). It may also be processed by staff operating inside the EEA who work for us or for one of our suppliers.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. We do not store payment or credit card details nor do we share customer details with any 3rd parties other than for the purposes previously described.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will always do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Contact dpo@fruugo.com.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at dpo@fruuogo.com.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please read below to find out more about these rights:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us. Contact dpo@fruugo.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Glossary of Terms

Lawful Basis


Third Parties

External Third Parties


Changes to our privacy policy

This version was last updated on 24th May 2018 and historic versions can be obtained by contacting us. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.


Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to dpo@fruugo.com.


سياسة ملفات تعريف الارتباط الخاصة بFruugo.com Ltd

بزيارة موقع الويب هذا مع ضبط إعدادات المستعرض الخاص بك للسماح لملفات تعريف الارتباط، فإنك توافق على قيام Fruugo باستخدام ملفات تعريف الارتباط للأغراض الموضحة أدناه لتقديم تجربة تسوق فعالة تمامًا.


ما هو ملف تعريف الارتباط؟

ملف تعريف الارتباط هو ملف نصي صغير يتم تحميله وحفظه على جهاز الكمبيوتر أو الهاتف المحمول الخاص بك بواسطة مواقع الويب التي تزورها. إذا كانت تقنية ملفات تعريف الارتباط غير متوفرة، يمكن استخدام مُعرف مجهول. المعرف المجهول هو سلسلة عشوائية من الأحرف يتم استخدامها لنفس الأغراض مثل ملف تعريف الارتباط.

يقوم المستعرض الخاص بك بالدخول إلى ملف تعريف الارتباط فقط عند زيارتك لموقع الويب الذي أنشأه. يساعد ذلك في تسهيل التنقل من خلال تسجيل دخولك تلقائيًا وتذكيرك بأمور مثل تفضيلاتك وما يوجد في سلة التسوق الخاصة بك. تسمح ملفات تعريف الارتباط لمواقع مثل Fruugo بتقديم تجربة تسوق مخصصة لك.

يمكن الوصول إلى المعلومات المحفوظة في أي ملف تعريف ارتباط معين فقط من خلال موقع الويب الذي أنشأه ويقتصر عمل ملفات تعريف الارتباط على الاتصال فقط بالمعلومات التي أفصحت عنها للموقع.


نحن نستخدم الأنواع التالية من ملفات تعريف الارتباط:

تقوم القائمة أدناه بتوضيح تفاصيل ملفات تعريف الارتباط المستخدمة على Fruugo. لقد حددنا من يقوم بتعيين ملفات تعريف الارتباط هذه والغرض منها. إذا قرأ طرف شيئًا ما بخلاف "Fruugo"، فهم شركائنا التجاريين التابعين لطرف ثالث والذين يساعدوننا في تحسين تجربة التصفح.

الفئة الطرف الغرض
ضروري للغاية Fruugo يستخدم Fruugo ملفات تعريف الارتباط لتفعيل بعض الوظائف الأساسية المطلوبة للتصفح والتسوق على موقعنا، مثل التذكير بالمنتجات التي أضفتها إلى سلة المشتريات الخاصة بك. يتم استخدام المعلومات التي يتم جمعها من خلال ملفات تعريف الارتباط هذه فقط لهذا الغرض ولا يتم مشاركتها أو بيعها مطلقًا إلى أطراف ثالثة.
الأداء Google Adwords; MSN/Bing; Double Click; Facebook; AppNexus, Ve Interactive, Captify, FLXONE Google Adwords; MSN/Bing; Double Click; Facebook; AppNexus, Ve Interactive, Captify, FLXONE يقومون باستخدام ملفات تعريف الارتباط (أو، إذا كان ذلك ممكنًا، المعرفات مجهولة الهوية) لتتبع النشاط الإعلاني المدفوع الخاص بنا. نستخدم المعلومات التي يتم جمعها بواسطة ملفات تعريف الارتباط هذه لمساعدتنا في تحديد
الأداء Google Analytics (including Universal Analytics and Google Analytics for Display Advertisers) Google Analytics تستخدم ملفات تعريف الارتباط (أو، إذا كان ذلك ممكنًا، المعرفات مجهولة الهوية) لجمع البيانات التي تساعدنا على فهم كيفية استخدام الأشخاص للموقع. نحن نستخدم هذه المعلومات لتحديد كيف وأين يمكننا تحسين تجربة الزبون، ولمساعدتنا في تحديد أين ستكون الإعلانات الخاصة بنا أكثر فاعلية على الإنترنت. إن البيانات التي يتم جمعها من خلال ملفات تعريف الارتباط هذه مجهولة الهوية ولا يتم جمع بيانات محددة للعملاء ولا تتم مشاركتها أبدًا مع أطراف ثالثة أخرى، بخلافDoubleClick Campaign Manager، وهو منتج مملوك بالكامل لGoogle.
الأداء Pingdom Pingdomيراقب تطبيقات الويب فوريًا مما يتيح لنا قياس ومراقبة أداء التطبيقات والبنية الأساسية الخاصة بنا. نستخدم Pingdom لالتقاط مرات تحميل الصفحة بالإضافة إلى زمن استجابة الطلب لضمان تقديم خدمة عالية الجودة.
الأداء FullStory FullStory يسجّل ويستخرج تجارب المستخدمين الحقيقيين المجهولين على موقعنا لمساعدتنا على فهم كيفية تفاعل المستخدمين مع موقعنا وتمكيننا من تحسين تجربة زبائننا.

مدة ملفات تعريف الارتباط:

ملفات تعريف ارتباط الجلسة(المؤقتة)

يتم حفظ ملفات تعريف ارتباط الجلسة في ذاكرة الكمبيوتر الخاص بك طوال مدة جلسة التصفح. وتصبح غير قابلة للوصول بعد أن تكون الجلسة غير نشطة لبعض الوقت ويتم حذفها تلقائيًا من الكمبيوتر الخاص بك عند إغلاق المتصفح. وهي تسمح لك بالانتقال من صفحة إلى أخرى دون الحاجة إلى تسجيل الدخول بشكلٍ متكرر.

ملفات تعريف الارتباط المستمرة (أو الدائمة)

يتم حفظ ملفات تعريف الارتباط المستمرة في ذاكرة الكمبيوتر الخاص بك ولا يتم حذفها عند إغلاق المتصفح. يتم استخدامها لحفظ تفضيلاتك لموقع الويب، حتى يتم التذكير بها في المرة القادمة التي تزور فيها موقع الويب. كما يتم استخدامها لجمع معلومات عن أعداد الزائرين، ومتوسط الوقت الذي يتم استغراقه في صفحة معينة، وتحليل سلوك التسوق على موقع الويب. يتم استخدام هذه المعلومات لمعرفة مدى جودة العمل الخاص بالموقع وأين يمكن تحسينه.

ملفات تعريف الارتباط فلاش (أو الكائنات المشتركة محليًا)

قد يكون لديك أدوبي فلاش مثبتًا على جهاز الكمبيوتر الخاص بك. أيضًا يمكن لمواقع الويب التي تحتوي على فلاش تخزين ملفات صغيرة على جهاز الكمبيوتر الخاص بك والتي يتم استخدامها بنفس طريقة استخدام ملفات تعريف الارتباط

يمكن لملفات تعريف الارتباط فلاش أن تقوم أيضًا بنسخ البيانات المحفوظة في ملفات تعريف ارتباط أخرى. عندما تحذف ملفات تعريف الارتباط ، فإن ملفات تعريف الارتباط الخاصة بك لا تتأثر. لذلك قد يظل موقع الويب يتعرف عليك إذا قام بنسخ معلومات ملف تعريف الارتباط الذي تم حذفه على ملف تعريف ارتباط فلاش.


إدارة ملفات تعريف الارتباط:

يمكنك بسهولة مسح ملفات تعريف الارتباط من جهاز الكمبيوتر الخاص بك أو جهاز الهاتف المحمول باستخدام متصفحك. كل متصفح مختلف عن الآخر، لذا قم بالرجوع إلى قائمة "مساعدة" في متصفحك الخاص (أو دليل جهاز الهاتف المحمول الخاص بك) لمعرفة كيفية تغيير تفضيلات ملفات تعريف الارتباط الخاصة بك.

يمكنك أن تختار تعطيل ملفات تعريف الارتباط، أو تلقي إشعار في كل مرة يتم فيها إرسال ملف تعريف ارتباط جديد إلى جهاز الكمبيوتر الخاص بك أو إلى هاتفك المحمول. برجاء ملاحظة أنه إذا اخترت تعطيل ملفات تعريف الارتباط، فإنك لن تتمكن من الاستفادة من كل الميزات الخاصة بنا.